Privacy Policy

At Shroom Wonders, we take the privacy of our customer personal details seriously. This Privacy Policy explains how your data is collected, handled, and safeguarded.

What We Gather

In running a consumer-centric wellness ecommerce site, gathering some customer information is vital to our functioning. Data collected includes:

  • Contact/account credentials like name, delivery address, phone, email, and passwords to manage your account, orders, and communications.
  • Billing/payment particulars like card or online wallet details to process purchases which get stored in encrypted form by our bank-level PCI compliant payment processor.
  • Purchase history and order specifics required for fulfillment like items bought, prices paid, dates and preferences.
  • Communication records including email exchanges or phone transcripts when contacting our customer care team to resolve queries faster.
  • Voluntarily given information via opinion polls, feedback forms, registered profiles, or interaction with site chatbots.
  • Technical platform usage data through functional cookies that recall anonymized login status, engaged pages and cart items to provide a seamless site experience.

Whenever sensitive financial, health or contact data is gathered, we will alert you about the reason it is being collected and record explicit consent prior to storage.

How We Use Information

Broadly data helps us to:

  • Set up and administer your Shroom Wonders account for seamless site access.
  • Process accurate product orders and returns with timely delivery and customer support.
  • Meet legal and regulatory data preservation standards applied to businesses.
  • Create consumer profiles to send relevant promos or recommendations per buying habits using email marketing tools, targeting only subscribers open to receive company communications.
  • Develop aggregate anonymized analytics to improve site functions and enrich visitor experience based on usage data from functional cookies.
  • Respond to consumer queries faster having access to past interactions via customer relationship management software.

We do not rent, trade, or sell any private data to external parties for commercial purposes without your explicit consent. Employees accessing information are bound by restrictive non-disclosure agreements limiting internal usage strictly for work needs.

Storage and Security

Technological and organizational controls protect user information on our website, stored data, back-ups and during transmission through general encryption protocols including:

  • Data access limited to employees on a need-to-know basis via multi-level authentications.
  • Usage of data security software suites for threat monitoring and rapid response vulnerability plugging.
  • Routine security audit checks to upgrade controls to the latest industry best practices for data handling and website security.
  • Mandatory information safety training for our mushroom loving staff focused on internal risks and emerging cyber threats to keep networks PhD (pretty darn hackerproof)!

While we aim for completely secure access barriers and optimal safeguards, no solution can guarantee absolute immunity. Please update login credentials promptly if you feel account security is compromised and inform us of suspected breaches.

Information Access and Updates

To know what personal or transaction data of yours we possess, kindly email info@shroomwonders.com providing account identification details like order numbers or registered usernames and seeking specifics. We will share gathered information within 30 days of receiving the request.

You can opt-out of email or SMS communications at any time by clicking unsubscribe links or replying to inform us. To update other account or profile particulars, please log into your ShroomWonders.com account and amend saved details like delivery address or payment methods. For erasing records, refer to our privacy rights-related Terms and Conditions.

Age Limit and Parental Consent

Access to ShroomWonders.com is intended solely for individuals aged eighteen and over. Consumption decisions for certain offerings should further consider individual medical conditions, potential supplement contraindications and doctor’s guidance.

For minors utilizing the website, written verifiable parental approval is required with submissions to info@shroomwonders.com expressly permitting child usage of accounts registered under guardian details.

Privacy Policy Updates

Given dynamic technological and regulatory landscapes surrounding consumer data, we may amend information usage terms from time to time. The latest privacy provisions applicable will be shared on this page. Existing registered users will additionally be informed via email about major upcoming changes prior to implementation for review.

We welcome conversations around privacy practices at Shroom Wonders. Please direct any queries, concerns or clarification needs to our dedicated privacy team at info@shroomwonders.com.